Warranty Policy

Every eligible Ulanzi product bought from Ulanzi Official BD comes with a 12-month official warranty from the date of purchase. Warranty service is provided by iTech Smart Ltd., the official distributor of Ulanzi in Bangladesh.

What the warranty covers

• Manufacturing defects in materials or workmanship
• Faults that appear during normal use, as described in the product manual
• Products bought from Ulanzi Official BD or an authorised iTech Smart Ltd. channel

What is not covered

• Physical damage such as cracks, dents, bends or broken parts
• Damage from water or other liquids, fire, or electrical surges
• Damage caused by misuse, accidents, drops or not following the product manual
• Products opened, repaired or modified by anyone other than our authorised service team
• Products with a missing, damaged or altered serial number or warranty sticker
• Normal wear and tear, such as scratches or fading from regular use
• Accessories and consumable parts (for example, batteries losing charge capacity over time), unless faulty on arrival

How to claim warranty

1. Contact us on our hotline or by email with your order number or purchase invoice, and describe the problem.
2. Our team will check the issue with you and tell you how to send or bring the product to our service center.
3. Bring the product with its original invoice and, where possible, the original box and accessories.
4. Our technicians will inspect the product to confirm whether the issue is covered by warranty.
5. We will repair or replace the product and let you know when it is ready.

Please keep your invoice or order confirmation safe. Warranty claims cannot be processed without proof of purchase.

Repair or replacement

• If the issue is covered, we will repair the product or replace it, at our discretion, free of charge.
• If the same model is no longer available, we may offer a product of similar specification and value.
• A repaired or replaced product is covered for the remaining period of the original 12-month warranty.
• If the issue is not covered by warranty, we will tell you before doing any paid repair, and nothing is charged without your approval.

More about iTech Smart warranty

For full details of iTech Smart Ltd. warranty service, visit itechsmart.com.bd/warranty.