Privacy Policy

This Privacy Policy explains how Ulanzi Official BD, operated by iTech Smart Ltd. (“we”, “us”, “our”), collects, uses and protects your personal information when you visit or buy from ulanziofficial.bd (the “Website”).

Information we collect

• Information you give us: your name, phone number, email address, delivery address and any notes you add when you place an order, create an account or contact us.
• Order information: the products you buy, order amounts and payment method.
• Technical information: your IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

How we use your information

• To process, confirm and deliver your orders
• To contact you about your order, delivery or any issue with it
• To provide customer support and handle returns or warranty claims
• To improve our Website, products and services
• To prevent fraud and keep our Website secure
• To send offers or updates, only where you have agreed to receive them

Sharing your information

We do not sell your personal information. We share it only when needed to run our business, for example:

• With delivery and courier partners, so they can deliver your order
• With payment providers, if you pay online
• With iTech Smart Ltd., the official distributor, for warranty and after-sales support
• With authorities, when required by law

Cookies

We use cookies to keep items in your cart, remember your login and understand how visitors use the Website. You can disable cookies in your browser settings, but some parts of the Website (like the cart and checkout) may not work properly.

Analytics and advertising tools

We use tools such as Google Analytics and the Meta (Facebook) Pixel. These tools use cookies to collect information like the pages you visit, products you view and actions you take (such as adding to cart or placing an order). We use this to understand how the Website is used and to show relevant ads on platforms like Facebook and Instagram. Google and Meta process this information under their own privacy policies. You can limit ad tracking through your browser settings or your Google and Facebook ad preferences.

Data security and retention

We take reasonable steps to protect your information from unauthorised access, loss or misuse. We keep your information only as long as needed to provide our services, meet legal or accounting requirements, and resolve disputes.

Your rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, at any time by contacting us using the details below. If you have an account, you can also update your details from the My Account page.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.